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Return Policy

Return Policy

At Promotion Pros we're here to make sure you're 100% satisfied with your experience. Our sales team will do everything possible to ensure you're comfortable with placing an order and happy with the products you receive. But we also know sometimes things happen.

For one reason or another, you may need to return your products. In the case of a return, we have a few guidelines you should know about. Read on for all the details!

Can I cancel or change my order?

You can cancel your order any time prior to production. Once we have started production and items have been imprinted with your logo, unfortunately we are no longer able to accept cancellations.

If you need to change your order, please contact us at [email protected] or call 844.667.7666 and we'll do our best to assist you. If the change request is made prior to production and before the items are imprinted with a logo, we may be able to make the requested change.


Since your products are customized with your design, logo or text we can’t accept any products once they’ve been printed.  This might seem scary as most of our products are customized, but don’t worry, we aren’t going to leave you hanging.

We will insure you know exactly how your product will look before you order with a free virtual proof.  If it does not look right, let us know and we will fix it, your order does not go into production until you approve the design.  We include two virtual art proofs at no charge any adiitiaonl proofs will incur a charge.

We offer free samples of our products (up to $10.00 for qualified addresses/customers), so you will know what you are getting before you place your order


All sales are final. No returns allowed.


While we pride ourselves on excellent customer service, it’s possible there may be a mistake with your order.  Before we can begin your claim, you will need to provide a sample of the damaged or misprinted product.  Send us a few pictures and send them to your customer service representative, or better yet, send us an actual sample of your product.  Keep in mind that no returns are accepted after 5 business days from your receipt of your order.  So if you have any concerns please let us know as soon as possible and we will take care of the problem.  We are here to make sure your happy with your order every time. It is all about maintaining our superior customer service for every customer.