Return Policy & Order Process

What is the order process?

At Promotion Pros, we make the process as simple as possible. After you submit your online order, we will send you an email confirmation with your order summary. We will then walk you through the next steps. You will need to email your artwork to [email protected] Upon receipt, a proof will be returned to you via email for approval. Production time will begin after we receive artwork approval.

Logo Artwork

Promotion Pros will NEVER charge for artwork. Send us your logo in the file format that you have. Not having print ready artwork is not a problem. While it certainly can make the process quicker, we are happy to take whatever art you have and make it print-ready. We accept the following file formats:

Standard Image Files - .jpg, .tif, .gif, .png, .pcx, .bmp

Adobe Files - .pdf, .eps, .ai, .psd

Microsoft Image Files - .doc, .ppt, .pub

Corel Draw - .cdr

If you have an image file type that is not listed above, just send what you have and we should be able to make it work. We’ll let you know right away if we need a different file. We also can have our art team work with you if need be.

Have special instructions? All you need to do is tell us what you need and we'll do the rest. Any questions you have during the process contact us-we'd love to chat.

Do I see a proof before the item goes to production?

Yes, after we receive the artwork we will e-mail you the proof and production will begin after approval.

What if my order is incorrect?

Part of our Pro Promise is delivering what we promised. If we messed up, we'll fix it.

Can I cancel or change my order?

You can cancel your order any time prior to production. Once we have started production and items have been imprinted with your logo, unfortunately we are no longer able to accept cancellations.

If you need to change your order, please contact us at [email protected] or call 844.667.7666 and we'll do our best to assist you. If the change request is made prior to production and before the items are imprinted with a logo, we may be able to make the requested change.


We accept major credit cards including Visa, Master Card, American Express and Discover Card.

Do you collect taxes?

Yes, we collect WI State taxes.


We take your privacy very seriously. Read the full Privacy Policy on how we protect you and your information.

Shipping & Delivery

Production for Promotion Pros products vary based on imprint method and can be found on the item page. Once you approve the artwork, production time begins. Our Customer Service Representatives are always available to discuss which delivery method is right for you. In most cases, we offer priority overnight or FedEx 2day. Our normal shipments are via FedEx Ground, to the USA. In most cases we can use your currier account, please let us know before your artwork is approved for production. Split shipments are also available at an additional cost.

Promotion Pros cannot be held accountable for any shipping errors, damage, or delays occurring once the goods have left our warehouse.

The Promotion Pros Promise

Let’s face it, the most important thing we can promise you is a great product at a great price with great service. That’s why you’re here. Our number one goal is your satisfaction during every step of the process. In order to deliver on our promise, we stand by these three things to prove it:

1. If your completed order is not modelled after the approved artwork or the imprint quality isn't up to par we will redo the order correctly, or we will refund your money in full.

2. If we don’t ship your order on time, we will pay for it.

3. If you find a price for the same product you purchased from us within 30 days that is lower than what you paid, we will refund double the difference.

Don’t buy it until you see it!

How are you supposed to know what your logo or product might look like if you can’t see it? We are happy to send you FREE samples so you can make sure the product is right for you.

The perfect product, the first time!

Our customer service specialists are here for you. Whether you are browsing online, or call us on the phone, we want to make sure every detail is taken care of correctly the first time. That means you will have a dedicated professional to take care of your order for you every time.

Promotion Pros – The Right Choice - The Easy Choice

Our name says it all – we know what it takes to deliver the highest quality promotional products at the best price in the easiest way possible. We promise that finding the right promotional product for your needs will be quick and painless. Let us take care of you now and for all your future needs. To learn more about our company, visit our About Us page.

24 hour rush
under $1
new products